Date/Time
Date(s) - 28/10/2024
0:00
Categories
GSMA’s Mobile for Development (M4D) is seeking a supplier to undertake a baseline assessment for upcoming work on increasing digital literacy skills and digital inclusion. Today more than 3 billion people worldwide are not using mobile internet, despite being within the footprint of a mobile broadband network. Affordability remains a key barrier, yet a lack of the essential digital skills required to use mobile internet as well as awareness of internet use cases prevent the unconnected from using and benefitting from mobile internet. To address this barrier, the GSMA developed the Mobile Internet Skills Training Toolkit (MISTT). MISTT is a set of free resources for teaching people the basic mobile digital skills they need to access and use mobile internet. The toolkit uses a ‘train the trainer’ approach and consists of short lessons available in PDF and video format that can be easily adapted to local needs and languages and delivered to customers in a range of different ways. The toolkit has been used by many mobile network operators (MNOs) and organisations seeking to increase digital inclusion in their markets. To date, more than 70 million people across more than 40 countries have been trained using the MISTT.
This baseline study aims to review the existing evidence on the impact and effectiveness of digital skills training. It will draw on M4D’s current data, evidence from previous MISTT case studies, as well as a systematic review of external evidence. This study will reflect on MISTT’s impact to date, using existing evidence and possibly some interviews. It will also position M4D’s work in the context of other organizations’ and Mobile Network Operators’ approaches to digital literacy training.
The baseline is due to begin in November 2024, and finish by March 2025. Please submit a light touch proposal with delivery timelines and a quote to Ruth Orbach (rorbach@gsma.com) and Daisy Macaskie (dmacaskie@gsma.com) by 17.30 on Monday, 28th October, 2024.